Turf USA help center

Frequently Asked Questions

Find answers about choosing turf, ordering, delivery, installation and care. Select a question to read the answer. Need advice for your project? Contact our team.

Shopping for turf

What products does Turf USA sell?

We carry synthetic turf for lawns, pets, play areas, sports and putting greens, plus installation supplies and synthetic ivy. Browse the catalog or contact us for help matching products to your project.

Can homeowners buy from Turf USA?

Yes. Visit our homeowners page to explore products and request help. We can also connect you with an approved third-party installer if you need installation.

Do you sell to contractors and resellers?

Yes. Our wholesale program serves landscape professionals, installers and resellers. Contact us for account and order details.

Can I see samples before ordering?

Contact our team to discuss samples and compare color, texture, pile height and backing before you choose a turf. Start with our turf collection.

How do I estimate how much turf I need?

Measure the length and width of each area, then allow for the direction of the turf fibers, seams and trimming. Send us your dimensions or plan through our contact page and we can help you plan the order.

Can turf be cut to a custom size?

Ask us about available roll widths and cut options for the product you choose. Share your layout before ordering so we can help account for seams and waste. Cut and precut products may have different return terms; see our terms and conditions.

Choosing products

Which turf is best for a residential lawn?

The right choice depends on the look, traffic and feel you want. Compare Lush Natural and Lush Estate, then ask our team for a recommendation based on your space.

Which turf works well for dogs?

Start with Pet N’ Play, which has a fully permeable backing designed for pet and play areas. A suitable base, drainage plan and regular cleaning matter just as much as the turf itself. Envirofill is an infill option to consider for pet spaces.

Does artificial turf drain after rain or pet use?

Drainage depends on the turf backing and the base beneath it. Pet N’ Play has a fully permeable backing. Tell us about your site and intended use so we can recommend a complete drainage approach.

Which turf is suitable for a putting green?

See Putting Green Pro for a putting surface. Green speed and play depend on the base, infill and installation, so discuss your goals with our team before ordering.

Do you carry turf for sports or active play?

Yes. Explore Lush Sport and the rest of our turf range. For playground projects, ask us about the full system, including an appropriate shock pad such as Brock PowerBase Play50.

What do face weight, pile height and denier mean?

Face weight describes the weight of the turf fibers; pile height is the fiber length; denier describes fiber thickness. These figures help compare products, but appearance and performance also depend on fiber shape, backing and intended use. Each product page lists its specifications.

What are the current Pet N’ Play specifications?

Our Pet N’ Play product page lists a 48 oz face weight, C-blade fiber, 1.26-inch pile height and 9,800 denier. Check the product page or ask us for the current specification sheet before ordering.

Will artificial turf get hot in the sun?

Like other outdoor surfaces, turf can become hot in direct sunlight. Shade, airflow and a brief rinse may help. T-Cool infill is designed to provide evaporative cooling when activated with water; results depend on conditions and the installed system.

What infill should I use?

Infill selection depends on the turf, use and site. Envirofill is an option for lawns, pets and playgrounds. T-Cool is designed for evaporative cooling. Ask us to confirm the right type and amount for your turf.

Planning installation

Does Turf USA install artificial turf?

We supply turf and materials. Homeowners who need installation can ask about approved third-party installers through our homeowners program. Confirm scope, pricing and warranty directly with the installer.

Can I install turf myself?

Many customers do, but a durable result requires proper excavation, base preparation, drainage, seams and securing. Review our installation supplies and contact us about the materials your project needs.

What goes under artificial turf?

The base depends on soil, drainage, traffic and intended use. A typical project may involve a compacted aggregate base and, where needed, a drainage or shock-absorbing layer. Tell us about your site before selecting materials.

How are two pieces of turf joined?

Seams need aligned grain direction and appropriate joining materials. See our guide to seam tape versus adhesive, and browse seam tape, Ultrabond turf adhesive and XGS Seam Binder.

How are the edges finished?

Edge treatment depends on the surface and installation. Bender Board is one option for a defined perimeter. Ask your installer or our team which edging and securing materials suit your site.

How do I plan turf around a pool or patio?

Plan for drainage, edge details, heat exposure and the finished height against the hardscape. Share photos and measurements with our team so we can recommend suitable turf and supplies.

Where can I find installation and product information?

Start with our product information and maintenance and care pages. For a specific project or product, contact our team.

Quotes and orders

How do I request a quote?

Use our order page or contact us with the product, quantity, delivery address and project timing. Measurements and a simple sketch help us prepare a useful quote.

Are prices and availability confirmed when I request a quote?

We will confirm current pricing and inventory when processing your request. Quotes are subject to availability; see our terms and conditions for details.

Can I change or cancel an order?

Contact us as soon as possible if your plans change. Cut, precut and special-order items may be noncancelable or nonreturnable under our terms and conditions.

Do you offer wholesale pricing?

Yes. Contractors, installers and resellers can ask about wholesale purchasing. Pricing and terms depend on the account and order.

Delivery and pickup

Where does Turf USA deliver?

We offer delivery across Florida and ship out of state. Visit our Florida delivery page or contact us with your ZIP code and order details.

Can I get same-day delivery in Florida?

We try to accommodate same-day delivery within Florida when inventory and scheduling allow. Contact us as early as possible with your products, quantity and address; giving 24 hours’ notice helps us plan.

How much lead time is needed for out-of-state delivery?

We can arrange out-of-state freight with 2–4 days’ lead time. Transit times vary by destination and carrier. Contact us with your order and delivery address for a freight quote and schedule.

Can I pick up my order?

Regular pickup is available in Boca Raton and Tampa; Lakeland pickup is by appointment. Confirm stock, location and pickup timing with our team before traveling. See delivery and pickup details.

Where will a delivery be unloaded?

Approved deliveries are generally made curbside or at a paved driveway or parking area, subject to access and carrier requirements. Review our terms and tell us about any access restrictions before ordering.

What should I do if a shipment arrives damaged or short?

Inspect the shipment when it arrives, note any issue on the delivery receipt, take photos and contact us promptly. Our terms and conditions require written notice of claims within 24 hours and before cutting or installing the material.

Care, returns and warranty

How do I clean artificial turf?

Remove debris, brush fibers as needed and rinse or spot-clean based on how the area is used. Pet areas need regular waste removal and cleaning. Follow our maintenance and care guide and any product-specific instructions.

Can I use a pressure washer on turf?

High pressure or improper technique can damage turf or disturb infill. Follow the care guidance for your product and ask us before using equipment or chemicals you are unsure about.

Does turf need infill or brushing after installation?

That depends on the product and use. Some systems require infill, and periodic brushing can help fibers stand up in high-traffic areas. Ask us about the recommendations for your chosen turf and installation materials.

What is the warranty on Turf USA turf?

Turf USA turf products carry a 15-year limited warranty, subject to the written terms. Review the turf warranty for coverage, exclusions and claim requirements.

Are installation supplies covered by the 15-year turf warranty?

No. The 15-year limited warranty applies to turf products; Turf USA does not warranty installation supplies. Refer to the written turf warranty for full terms.

Does the turf warranty cover installation labor?

No. The written turf warranty excludes installation labor and damage related to improper installation. Discuss any separate workmanship coverage directly with your installer.

How do I make a warranty claim?

Review the written warranty and contact us with your proof of purchase, photos and a description of the issue. The warranty requires notice within 30 days of discovering a potential defect.

What is your return policy?

Eligible stock items may be returned within five days, subject to approval and a 10% restocking fee; freight charges are not refunded. Cut, precut and special-order items may not be returnable. Read our terms and conditions before ordering.

Still have a question? Get in touch with Turf USA and tell us about your project.